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Delivery & Returns

We are now only issuing refunds for returns. We cannot exchange your orders due to low levels of stock available.

Here at the British and Irish Lions Official Store we only use fully tracked delivery options to keep our customers fully up to date with where their orders are.

We aim to process and dispatch any orders placed before 17.00 Monday to Friday on the same working day!*

Our standard processing and delivery days are Monday to Friday excluding public holidays.

FREE STANDARD DELIVERY TO ORDERS TO UK MAINLAND OVER £75.00

UK Standard - £3.95 (Orders Placed by 5pm Monday -Friday)

Estimated delivery time for this service is 3 – 5 working days. This service includes the United Kingdom mainland, excluding the Scottish Highlands & Islands. This is a fully tracked service. This service may require a signature although if an item can be posted or left in a safe place it may be.

UK Express Delivery - £5.95 (Orders Placed by 5pm Monday -Friday)

Estimated delivery time for this service is the next working day if ordered by 17.00. During peak times, this service can take 1-2 working days. This service includes the United Kingdom mainland, excluding the Scottish Highlands & Islands. Deliveries for this service will occur Monday to Friday only. This is a fully tracked service. This service will require a signature although it may be left in a safe place or with a neighbour if feasible. 

Orders delivered from the UK to addresses outside the EU may incur import duties and taxes. These costs are not included in prices displayed on British and Irish Lions Official Store. Any import duties and taxes are the responsibility of the customer and in some cases will need to be fully paid before delivery can be finalised depending on the importing country. Some deliveries may be delayed by the importing countries customs due to inspections. these are unfortunately out of the control of British and Irish Lions Store and our delivery partners.

UK Non Mainland - £10.50 (Scottish Highland & Islands)

Estimated delivery time for this service is from 3 – 6 days. This service is used for the Scottish Highlands and Islands area. This is a fully tracked service. This service will require a signature although it may be left in a safe place or with a neighbour if feasible.

Northern Ireland Delivery £5.95

Estimated delivery usually within 3 working days. This service includes delivery to Northern Island. This is a fully tracked service with all deliveries requiring a signature. The carrier will make every effort to contact you via any contact method you have supplied in the event they could not deliver first time.

Channel Island Delivery - £10.50

Estimated delivery usually within 3 working days. This service includes delivery to Jersey and Guernsey. This is a fully tracked service with all deliveries requiring a signature. Customers in the Channel Islands may be required to pay import duty on goods, also due to customs inspections some deliveries may be delayed.

European Tracked Delivery - £12.50

Estimated delivery times for this service is 1 – 5 days dependant on where in Europe your delivery address is. This is a fully trackable service from the moment it is collected by the carrier. The carrier will make every effort to contact you via any contact method you have supplied in the event they could not deliver first time. Deliveries to addresses outside the EU may incur import duties and taxes which are the responsibility of the customer. Also deliveries outside the EU may be delayed due to customs inspections, these are outside the control of British and Irish Lions Rugby Store.

International Tracked Delivery - £22.50

Estimated delivery times for this service is 1 – 5 days dependant on where in in the world your delivery address is. This is a fully trackable service from the moment it is collected by the carrier. The carrier will make every effort to contact you via any contact method you have supplied in the event they could not deliver first time. Deliveries to addresses outside the EU may incur import duties and taxes which are the responsibility of the customer. Also deliveries outside the EU may be delayed due to customs inspections; these are outside the control of British and Irish Lions Rugby Store.

*During busy periods e.g. Christmas, tour time etc. dispatch times may vary.  

Please ensure your returns form is completed in full to ensure the quickest possible resolution to your return. Please note:- Once your refund has got to the warehouse, it can take between 3-5 working days to process your request and carry out your instruction. 

Refunds can only be made to the original payment method. 

When returning your goods we recommend you use a tracked service with a signature required. We are unable to accept any liability for goods lost in transit while returning to our warehouse.

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